Pocono Rock Shop LLC does not accept returns or exchanges of minerals , crystals , specimens , polished items , etc. . We will accept returns of any damaged or defective items . You must contact us within 4 days of receiving the damaged or defective items . We may request that you ship them back to us within 12 days after the return is approved and the shipping label has been supplied . A refund or exchange will be issued after they are received back . Please contact me first to notify me of a return or any damaged items . I am very easy going .If there is a problem just let me know . Policies like this are usually in effect so we do not get scammed . Phone number 732-713-4756 . Greg . email - crossfirebusiness@yahoo.com