Pocono Rock Shop LLC does not accept returns or exchanges of minerals , crystals , specimens or polished items , etc. . We will accept returns of any damaged or defective items . You must contact us within 5 days of receiving the damaged or defective items . We may request that you send images of the items to us or ship them back to us within 12 days after the return is approved and the shipping label has been supplied . A refund or exchange will be issued after they are received . Please contact me first to notify me of a return or any damaged items .  Phone number 732-713-4756 . Greg . email - crossfirebusiness@yahoo.com